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Service procedures in light of COVID-19

We're sensitive to your needs in this difficult time and want to continue offering the level of service you've come to expect from Morton's BMW. We are open for your business as usual, but understand you might not want to risk physical contact. If that's the case, please note the options listed below.

For before/after hours service drop-off, or if you just don't want to have physical contact with our staff, please fill out one of the envelopes located outside the service department (see photo), add your bike's key, and then deposit the envelope through the slot in the service department door to the right. If you call ahead, we can email you a repair order to sign before you come to drop off your bike.

If you prefer not to, or cannot leave your residence to get your bike here, we can arrange for pickup of your motorcycle and/or delivery back to you. Here are your options:

  • If your bike is covered by BMW Roadside Assistance or another towing plan, and it is disabled and cannot be ridden to the shop (dead battery, flat tire, etc.), contact Roadside Assistance and they will bring your bike to us.
  • If you need regular service and would prefer not to, or cannot get your bike to us, we can transport your bike to and from our store. We will cover the first 25 miles (via Google Maps) at no charge to you. Any additional mileage will be charged a nominal fee. This offer is good through 4/30/2020. Our service staff can answer any questions you have.
  • If you have a K series motorcycle subject to the transmission recall and have received a letter from BMW to that effect, we will be happy to pick up and/or return your bike within a 50-mile radius (via Google Maps) at no charge to you. If you are beyond 50 miles, we will still cover the first 50 miles and charge a nominal fee for the additional mileage. This offer is also good through 4/30/2020 and, again, our service staff can answer any questions you have.

Please note: The service department opens at 8:30 AM and closes half an hour before the main store (e.g., 5:30 PM when the main store closes at 6:00 PM).

For immediate response to a service request, please call the service department at 540-891-9844.